For repairing, customers must leave the defective product with us. 3 to 5 working days are required for our FREE inspection and repairing cost estimate. Customers will then be notified of the repairing cost. Subject to the approval of the customer, repairing will proceed. Repairing will take at least 7 working days and NO courtesy machine will be on loan to customers.
If the defective machine, which is out of warranty, is found beyond repair (e.g. No more parts for discontinued models) or the repairing cost is too high, Members may consider upgrading it to a higher Model (Machine Trade-up Policy applies.)